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Questions about an order, a product or fitting something to your bike? Send us a message and a real person will reply.

HoursMon–Fri, 9:00–17:00 CET
Reply timeUsually within 24 hours

Good to know

Questions, answered

Can't find what you need? We reply to every message.

All questions

Orders are processed within 1–2 business days and standard delivery takes 3–7 business days. As soon as your order ships you'll get an email with a tracking link so you can follow it all the way to your door.

Yes. Every order gets a tracking number. Tracking can take 2–4 days to show its first update while the parcel is handed to the carrier.

Contact us as soon as possible. If your order hasn't been processed yet, we'll gladly change or cancel it.